Admissions: How to Start Treatment
Call any time. Most people have a plan by the end of the first call
- Call any day; every call is confidential
- About 30 minutes, entirely by phone
- Families can call for someone they love
Licenses and accreditations
Measured outcomes46% improvement in overall recovery after 4 weeks of treatment, compared with a 37% national average (TRAC9, 2025). See all five outcome measures.
How admissions works: 3 simple steps
Starting treatment can feel intimidating, but it doesn't have to be. The whole process can be done by phone, and our team supports you whether you come to Red Rock or we help you find a better fit somewhere else.
The process in detail
- The first call
You, or your loved one, talk confidentially with a trusted professional whose job is to educate, guide and care for you. We explain our programs and which ones may best suit your situation.
- Assessment and insurance
A series of phone interviews and assessments tells us whether we can meet your clinical and medical needs. If someone is outside our scope, we say so and refer them to a better fit. Admissions also verifies your insurance and explains the costs you'll be responsible for.
- Scheduling intake
Once your questions are answered, we schedule the day and time of intake. We can also help with transportation within a reasonable distance of our locations.
Treatment outcomes we measure
Since 2021, Red Rock has measured every client's progress with TRAC9, so we can see what's working and adjust care. Here's how our clients compare with the national average.
- Global Recovery Score46%improvement in overall recovery after 4 weeks of treatmentRed Rock 46% compared with a national average of 37%.
- Spirituality220%improvement in spirituality, a key resilience factorRed Rock 220% compared with a national average of 148%.
- Optimism78%increase in optimismRed Rock 78% compared with a national average of 53%.
- Depression47%reduction in symptoms of depressionRed Rock 47% compared with a national average of 39%.
- Quality of life76.94average quality-of-life score in recoveryRed Rock 76.94 compared with a national average of 71.8.
Source: Red Rock client outcomes measured with TRAC9, compared with TRAC9 national averages (2025; quality of life is a 0–100 score). Results describe averages across clients and aren't a promise of any one person's outcome.
Availability changes every day
We can't promise a same-day bed, and we won't. What we can do is tell you, on the first call, the earliest date we can admit you for the care you need, whether that's medical detox, residential or outpatient.
- Insurance cardFront and back, or your member ID.
- Photo IDA driver's license or other ID.
- Date of birthFor the person entering treatment.
- Current medicationsNames and doses of anything prescribed.
- What's being usedWhat, how much and how often, as best you know.
Missing something? Call anyway. Packing comes later: see what to bring.
Which level of care?
You don't have to work this out yourself: admissions recommends where you start. Our programs include Basecamp detox and inpatient care, PHP, IOP, sober living, family, 12-step and alumni programs. See all our levels of care.
- MorrisonMedical detoxWhen stopping on your own isn't safe: 24/7 medical care in Morrison.
- MorrisonResidentialLive on campus with daily therapy and time outdoors.
- LakewoodPHPFull treatment days in Lakewood, home or Ascent at night.
- Lakewood or onlineIOP9 to 12 hours a week around work, in person or online.
- LakewoodAscent sober livingStructured sober homes while you attend PHP or IOP.
Who our programs are for
If we're not the right fit, admissions will tell you honestly and help you find a program that is. Read more about who we help.
- Adults 18 and older, including people traveling to Colorado
- People who've been to treatment before
- Co-occurring mental health conditions
- LGBTQ+ and neurodivergent clients
- Pregnant women up to about 16 weeks, after medical review
- People involved with the justice system
- Court-mandated placements
- Couples treatment
- Teens under 18
Admissions will call you to go over your coverage, usually within minutes during admissions hours. If it's urgent, call (720) 807-9847.
Check your insurance
In network with these plans. Admissions confirms your benefits before you come in.
Admissions will call you to go over your coverage, usually within minutes during admissions hours. If it's urgent, call (720) 807-9847.
Getting ready for day one
What clients and families say
I spent 33 days at base camp And was able to detox And learn about my disease and the skills I need to keep moving forward. I am currently In my 2nd month at IOP in Lakewood I love the meetings and the community It has been so helpful and I would recommend it to anybody
I've struggled a few times through the last couple years. Red Rock has been consistent and caring with my recovery. I 100% recommend anyone struggling for the care and focus they provide. Plus the after-program care is top notch
If your loved one is facing addiction, this is the place to be. The entire staff is professional and caring. My son is now in a Red Rocks sober living facility and has been drug and alcohol free for almost three weeks. He is excited about being apart of this program and is embracing his sobriety.
Bre my case worker was amazing in finding me help after treatment . The whole staff was caring and understanding during a hard time . So thankful for all them ! !
This was my first time getting help for my addictions. I learned a lot from group sessions and really appreciated the schedule and staff. I’ve taken a lot of things I’ve learned from base camp with me after. I would 100% recommend Red Rocks to anyone struggling with addiction.
I decided that I couldn’t handle my addiction on my own and contacted Red Rock Recovery Center. They changed my life. From day one, I realized I was in a place where I was genuinely being cared for, by both the staff and the other people in my group. They offer peer support groups and endless sober meetups after you graduate. You’re never left alone. You’re provided with every resource imaginable and are supported for the rest of your life. I’m beyond thankful for RRRC, for their care and for their never ending support. You’re not alone out there. Promise. There is a community out there committed to your wellbeing.
Red Rock has a solid foundation w people who actually care about others at the core of it. I’m extremely grateful to the staff and community of this place and I will always talk highly about the program and most of the therapists. 10/10 would recommend
Absolutely life changing. My kids will never have to live with a drunk mommy and I feel so in control of my own life decisions now that I’m sober. I’m so grateful that I get to live a sober life for and with my children
Questions about admissions
If you're struggling with substance use, don't put off treatment any longer. Every call is confidential.
What happens when I call?
You talk with an admissions coordinator, about 30 minutes for inpatient care and about an hour for outpatient, about what's going on, your health and your insurance. The call is confidential. By the end, you have a recommendation for where to start and clear next steps, often including an admission date. Read what to expect once you arrive.
Do you have a bed available today?
Availability changes daily, so the fastest way to know is to call. After the phone assessment, admissions gives you the earliest admission date for the level of care you need, whether that's medical detox, residential treatment or outpatient care. We can't promise same-day admission, but we move as quickly as we can.
How fast can I get in?
Same-day intake is often possible (call for the daily cutoff time), and sometimes the next day. It depends on bed availability, your insurance and the level of care you're starting in. Admissions works to get you in as soon as it's safe and possible, and tells you the plan on the first call. Compare our levels of care.
Can I call for my son, daughter or spouse?
Yes. Many of our calls come from family members. Admissions can talk you through options and what you can do now. Your loved one will need to agree to treatment and take part in the assessment themselves. Our page for families covers how to help someone you love.
What do I need for the call?
Your insurance card, the date of birth of the person entering treatment, and a rough picture of what's being used and how often. A list of current medications helps too. Don't worry if you don't have everything; admissions works with what you have. You can also verify your insurance online first.
Can I drive myself to detox?
No. You'll need a ride, because withdrawal can affect your ability to drive safely. If no one can bring you, tell admissions: they can often arrange transportation, such as a rideshare or a door-to-door transfer, within a reasonable distance. Detox is on our Morrison campus.
I've been to treatment before. Can I still come?
Yes. Many of our clients have been to treatment before, sometimes several times. A small program means your plan is built around what didn't work last time. Tell admissions about past treatment on the first call. Read about residential treatment at Red Rock.
Do you accept court-ordered clients?
We work with people who are involved with the justice system, but we don't take court-mandated placements. If you have a court date or legal requirements, tell admissions so they can talk through what fits. Read more about who we help.
Can my partner and I come together?
We don't offer couples treatment, and couples don't live together during care. Each person is assessed separately and gets their own plan, and each may start at a different level of care. Admissions can talk you both through your options. Read about who we help.
Do you accept pregnant women?
Yes, up to about 16 weeks of pregnancy, after a review by our medical team to make sure treatment is safe for you and your baby. Admissions coordinates with your prenatal care. Tell us on the first call so the review can start right away. Read about who we help.
What insurance do you take?
We're in network with Anthem Blue Cross Blue Shield, Cigna, Aetna, UnitedHealthcare, Optum, UMR and TRICARE. Health First Colorado (Medicaid) can cover detox and outpatient care here, not residential. Medicare isn't accepted. See the insurance we accept.
What does treatment cost?
It depends on your insurance, your plan and the level of care you need. Admissions verifies your benefits and gives you an estimate of what you'll pay before you come in, so there are no surprises. Read about cost and payment.
When can I reach admissions?
Admissions takes calls from 8am to 9pm on weekdays and 9am to 9pm on weekends. If you call outside those hours, we take your details and call you back as soon as the team is in, usually within minutes once they are. You can also send us your details online and we'll call you back. Wondering how long it all takes? Read how long rehab lasts at each level of care.
